Returns/Exchanges

30 Days Money Back Guarantee

As of 11/05/19 we are offering extended return policy. Returns must be received by January 15th 2020. 

SaddleOnline.com offers a 30-day return/exchange policy that starts on the day that you receive your purchase. Merchandise must be in new condition, we do not accept returns on damaged or used items. Customers are responsible for all return shipping charges, including returning custom or duty fees for international returns.

Refunds will be processed to the original account and method of payment. Otherwise, we can issue a store credit good towards any new purchase. All refunds will be issued back in full, HOWEVER SHIPPING FEES ARE NONE REFUNDABLE.

We understand that finding the right fit can be challenging when shopping online, SaddleOnline.com offers an extended money back guarantee on all products in new condition with no questions asked. You are welcome to try saddles on your horses to ensure fit, as long as the product comes back to us in clean, new condition.

Return shipping is the responsibility of the customer and is none refundable.

We only accept returns or exchanges on new merchandise. 

Please be sure to keep insurance on your package. We do not accept returns on damaged or used merchandise. 

If used or damaged merchandise is received, we will ship it back at the customers expense.


How do I exchange my saddle?

Send the saddle back with a copy of the invoice and a note stating which saddle you would like in exchange. If there is a difference in price, please include a cashier's check/money order or call in a credit card to cover the difference along with shipping charges (if applicable).


When will I get my refund?

All returns are processed in one-week time from when we receive your return. 

Your credit card company may take up to two billing cycles for returns to be posted on your account. 

Refunds are made in the same way payment was received.


How do I send the saddle back?

Simply mail it by Fed Ex, UPS or USPS with a tracking number and insurance to:

SaddleOnline Inc.

631 Frontier Way

Bensenville, IL 60106

Please make sure to insert a copy of the invoice or at least mention the order number.

(No Walk-In , No local Pick-up / Return )