Free Shipping
Shipping to the lower 48 US states is FREE for all orders over $50. For orders UNDER $50, shipping is a flat rate of $5.99 USD.
If you are customer located in HI, AK, PR, or Canada - Shipping will be $110 USD per saddle. Please note these are estimated shipping costs and may change without notice. These costs DO NOT INCLUDE any applicable tax or duty charges that may be collected at customs.
Please contact your countries customs office to get an estimate on these charges.
For smaller items, please e-mail us for a shipping quote at [email protected]. You can also e-mail us for a quote if you do not see your country represented on the above chart.
When will my order ship and what is the delivery time?
During the normal season, orders typically ship within 2-3 business days from the time the payment has been processed. For many of our orders, we ship via FedEx. For HI and AK we ship via USPS. Please use the chart below for the shipping times for FedEx delivery. HI and AK are about 5 business days for delivery. Canada is 5-7 business days.
Please Note: During the busy holiday season in November/December, orders may take anywhere from 3-5 business days for processing and handling. If your order is a holiday gift, please ensure you place your order in time for holiday delivery.
1. How is my order being shipped?
We will provide you with a tracking number as soon as you order is processed. You will be able to track your package at the carriers’ website.
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2. Which carrier will you ship through?
We will ship with either FedEx, USPS, or FedEx International.
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3. How long does international shipping usually take?
International shipping will take around 7-10 business days, depending on your location.
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4. How can I place an international order?
You can place an international order by e-mailing us at [email protected]. Please include the product you would like and the quantity. In the subject line, please put "International Order".
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5. How do I pay for my international order?
We accept international payments via bank-to-bank wire transfer. Please e-mail us at [email protected] for wire transfer details.
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6. Do you accept international credit card payments?
Unfortunately, we do not accept international credit card payments at this time.
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7. I live in the US, but I need something shipped internationally. How do I go about this?
Give us a call at (800)967-2335 and we would be more than happy to take your order. For international orders that are placed within the US, we do require a copy of a valid credit card and valid identification for your protection. You can e-mail us the copy at [email protected] or fax it to us at (800)705-2240.
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8. Are any applicable duty and/or tax fees included in shipping costs?
No. Because duty and tax fees are collected at a different time from the shipper, they are not included within the shipping costs. For more duty and tax fee information, please contact us at (800)967-2335. Failure to pay tax or duty if collected will result in the package being sent back to us at the customer's expense.
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9. Will someone have to be home to sign for a package?
When an order is placed that is over a certain amount, we will automatically ship with a signature requirement upon delivery for FedEx delivery. If you do not wish to have a signature requirement on your saddle order, please call us at (800)967-2335 to request the package to ship without a signature requirement. This must be done BEFORE your order has shipped.
When a package is shipped without a signature requirement, the buyer assumes all responsibility if in the event the package becomes lost or stolen. SaddleOnline is waivered from any and all responsibility or liability in the event the package is delivered without a signature and the buyer assumes these risks.