Disclaimer of Product Liability
We do not express or imply any warranty respecting the safety of products sold. The buyer assumes all risk and liability resulting from the use of said products.
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What is your return policy?
SaddleOnline, Inc. offers a 15-day money back guarantee. See Returns in the FAQ section for more information.
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Why are your saddles so cheap?
Our saddles are inexpensive because we deal in volume. Our saddles are not cheaply made. We only use 100% real leather (unless otherwise stated) and are made with only the highest quality standards.
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What kind of tree does my saddle have?
Western saddles have a Fiberglass tree that is reinforced with wood.
English saddles have a wood tree.
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What size bars does the saddle have?
The saddle bar size is listed in the description of each saddle.
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What size gullet do I need?
6" Semi-Quarter Horse bars. Fits a refined horse.
6.5" QH bars. Fits an average QH or refined Arabian.
7" Full QH bars. Fits a Foundation, Stocky or Chubby QH, Round Arabian or Draft Crosses.
For the hard to fit horse, we offer wither tracing. Please email us or look at the directions on our website for more directions.
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Can you make changes to a particular saddle?
We can not make changes to the saddles. We can, however, make a custom saddle for you. Custom saddles can take 3-4 months to make and can cost anywhere between $500-$1000.
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The item says "Out of Stock", when will you get more?
We receive shipments every 15 days. If the item you like is out of stock, we will be getting a new item in that is very similar.
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What does the saddle come with?
The saddles come with everything you see in the picture except stand and blanket. Most of our saddles come with a bridle, breast collar and reins. Sometimes they also come with a girth. The description lists what is included for that specific saddle.
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What size saddle do I need?
Western:
90-130 Pounds 15"
131-170 Pounds 16"
171-200 Pounds 17"
200 + Pounds 18"
English:
90 - Pounds 15"
90-130 Pounds 16"
131-175 Pounds 17"
176-225 Pounds 18"
225 + Pounds 19"
Austrailian:
90 - Pounds 16"
90-130 Pounds 17"
131-175 Pounds 18"
176-225 Pounds 19"
225 + Pounds 20"
As a rule of thumb, in a Western Saddle, you want to be able to put one hand in front of you. In an English and Austrailian saddles, you want to be able to put one hand in front and one hand behind you.
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What is my Order Status?
Thank you for your purchase, if you have placed your order over the phone you can check the status of you order on our website using your email address. Your password would be the last seven digits of the phone number that you have provide us with.
If you do not have a email address please use your phone number@SaddleOnline.com.
Otherwise, please log into your account and view orders.
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Do you supply in Wholesale?
We gladly supply in wholesale. Feel free to email or call us at anytime to discuss volume discounts.
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What brand are your saddles?
All of our saddles are custom made for us with the highest quality in mind. There is no specific brand name.
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Is the embossing made by hand or machine?
We have 3 types of work:
1. Machine Embossed
2. Hand Tooling
3. Hand Carving
All saddles will be described in the items details.
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Can the pony saddle fit on a full horse?
The pony saddles can fit on a small, fully grown, QH.
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Do you have any Roping or Draft horse saddles?
Yes we do carry some draft horse saddles, Also please check out our treeless collection as these work with Drafts.
We Do not carry any Roping saddles at the moment.
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