Yes, we do! SaddleOnline.com offers a 30-day return/exchange policy that starts on the day that you receive your purchase. Merchandise must be in new condition, we do not accept returns on damaged or used items. Customers are responsible for all return shipping charges, including returning custom or duty fees for international returns. There is a 10% restocking fee for returns, but no restocking fee for exchanges.
Refunds will be processed to the original account and method of payment. Otherwise, we can issue a store credit good towards any purchase.
We understand that finding the right fit can be challenging when shopping online, SaddleOnline.com offers a extended money back guarantee on all products in new condition with no questions asked. You are welcome to try saddles on your horses to ensure fit, as long as the product comes back to us in clean, new condition.
Return shipping is the responsibility of the customer.
10% restocking fee will apply on all returns for refunds, however for exchanges, there is no fee, and we will pay to have the item you exchanged for shipped back to you.
We will give you a 100% store credit towards your new purchase (no restocking fee) and we will ship your new purchase free of charge.
Shipping (if charged) is non refundable.
We only accept returns or exchanges on new never used merchandise.
Please be sure to keep insurance on your package. We do not accept returns on damaged or used merchandise.
If used or damaged merchandise is received we will ship it back at the customers expense.
Simply mail it by Fed Ex, UPS or USPS with a tracking number and insurance to:
SaddleOnline Inc. 631 Frontier WayBensenville, IL 60106
Please make sure to insert a copy of the invoice or at least mention the order number.
( No Walk-In , No local Pick-up / Return )
For Canada customer returns: Canada customers must pay all applicable tax and duty charges for all returns and exchanges with the respectable shipper. Failure to do so will result in the product being shipped back under the customer's expense.
Send the saddle back with a copy of the invoice and a note stating which saddle you would like in exchange. If there is a difference in price, please include a cashier's check/money order or call in a credit card to cover the difference along with shipping charges (if applicable).