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Black Parade Texas Show Saddle Tack Set 15 16 17 18
I am awaiting the arrival of this saddle. This is my first o ..
3 of 5 Stars!
General FAQs
  1. Disclaimer of Product Liability
  2. What is your return policy?
  3. Why are your saddles so inexpensive?
  4. What kind of tree does my saddle have?
  5. What size bars does the saddle have?
  6. What size gullet do I need?
  7. Can you make changes to a particular saddle?
  8. The item says "Out of Stock", when will you get more?
  9. What does the saddle come with?
  10. What size saddle do I need?
  11. What is my Order Status?
  12. Do you supply in Wholesale?
  13. What brand do you carry?
  14. Is the embossing made by hand or machine?
  15. Can the pony saddle fit on a full horse?
  16. Do you have any Roping or Draft horse saddles?
  17. How do I do a Wither Tracing?
  18. SaddleOnline Layaway Policies

  1. Disclaimer of Product Liability

    We do not express or imply any warranty respecting the safety of products sold. The buyer assumes all risk and liability resulting from the use of said products.



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  2. What is your return policy?

    For holiday orders, SaddleOnline is extending the return & exchange policy for holiday items until January 15th, 2016. Items must be NEW and not used. We do not accept returns on used merchandise.

    SaddleOnline, Inc. offers a 30-day money back guarantee return policy. See "Return Policy" in the FAQ section for more information.

    Merchandise must be in new condition with original tags (if applicable) for any returns or exchanges.



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  3. Why are your saddles so inexpensive?

    Our saddles are reasonably priced because we deal in volume. Unless stated otherwise, each saddle is made with 100% real leather to high quality workmanship and inspection standards. Since saddleonline.com employs its own saddle designers, we cut out the middleman and pass that savings along to you , the buyer.

     



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  4. What kind of tree does my saddle have?
    Western saddles have a Fiberglass tree that is reinforced with wood or solid wood trees wrapped in rawhide. English saddles have a wood or fiber tree.

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  5. What size bars does the saddle have?
    The saddle bar size is listed in the description of each saddle.

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  6. What size gullet do I need?
    6" Semi-Quarter Horse bars. Fits a refined horse.

    6.5" QH bars. Fits an average QH or refined Arabian.

    7" Full QH bars. Fits a Foundation, Stocky or Chubby QH, Round Arabian or Draft Crosses.

    For the hard to fit horse, we offer wither tracing. Please email us or look at the directions on our website for more directions.



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  7. Can you make changes to a particular saddle?
    We cannot make changes to the saddles. We can, however, make a custom saddle for you. Custom saddles take 3-4 months to make and can cost anywhere between $500-$1000.

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  8. The item says "Out of Stock", when will you get more?

    Product shipments arrive every 30 days. If an item you want is out of stock, most likely it or a similar one will come in soon. Call to be placed on a waiting list, and you'll be notified when it arrives. 1-800-967-2335.



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  9. What does the saddle come with?

    The saddles come with everything pictured unless otherwise stated in the saddle description. Most of our saddles come with a bridle, breast collar and reins. Sometimes they also come with a girth. The description lists what is included for that specific saddle.



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  10. What size saddle do I need?

    Please use these charts as a guide, much of rider saddle fit is based on personal preference.

    Western Kids Sizing: 

    2-3 year olds (Approx. 20-30 lbs) 8" 

    3-5 year olds (Approx. 30-45 lbs) 10"

    5-8 year olds (Approx. 45-70 lbs) 12"

    8-10 year olds (Approx. 70-90 lbs) 13"

    10+ year olds (Approx. 90-115 lbs) 14" 

    Western Adult Sizing:

    90-130 Pounds 15"

    131-170 Pounds 16"

    171-200 Pounds 17"

    200 + Pounds 18"

    English:

    90 - Pounds 15"

    90-130 Pounds 16"

    131-175 Pounds 17"

    176-225 Pounds 18"

    225 + Pounds 19"

    Australian:

    90 - Pounds 16"

    90-130 Pounds 17"

    131-175 Pounds 18"

    176-225 Pounds 19"

    225 + Pounds 20"

    As a rule of thumb, in a Western Saddle, you want to be able to put one hand in front of you. In an English and Austrailian saddles, you want to be able to put one hand in front and one hand behind you.



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  11. What is my Order Status?
    Thank you for your purchase, if you have placed your order over the phone you can check the status of you order on our website using your email address. Your password would be the last seven digits of the phone number that you have provide us with.

    If you do not have a email address please use your phone number@SaddleOnline.com.

    Otherwise, please log into your account and view orders.



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  12. Do you supply in Wholesale?
    We gladly supply wholesale orders. Click here for more details.

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  13. What brand do you carry?
    We carry several brands as well as our own custom made saddles.

    Click here for brand info.



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  14. Is the embossing made by hand or machine?
    We have 3 types of work:

    1. Machine Embossed

    2. Hand Tooling

    3. Hand Carving

    All saddles will be described in the items details.



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  15. Can the pony saddle fit on a full horse?
    The pony saddles can fit on a small, fully grown, QH.

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  16. Do you have any Roping or Draft horse saddles?
    We do not carry roping saddles, and we do stock some draft horse saddles. The treeless collection can work with draft horses.

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  17. How do I do a Wither Tracing?
    Click here for directions.

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  18. SaddleOnline Layaway Policies
    SaddleOnline is happy to offer layaway to help accommodate our customers, and make their shopping experience even more affordable.
    • We require 30% down to hold the saddle/product for you
    • You will then have 60 days to complete your payments. Once the total payment has been received, we will ship the order to you
    • If you decide to cancel the order after the initial payment has been made, a 30% cancellation fee is applied


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A Horse Tack shop / store SaddleOnline Inc..
Mailing Address: 631 Frontier Way, Bensenville, IL 60106